Terms and conditions

This page features the answers to the most common questions regarding the games, conditions, and rules of the casino

Legal age

The player is responsible for making sure that he is at the legal age to gamble. As a player, you have to find out whether it’s legal for you to play casino games on the site or not. The legal age changes from country to country, and there might be local laws in order. Also, it’s your responsibility to check if online gambling, especially on this site is legal in the country, jurisdiction you are residing at. The casino has the right to ask documents from you to prove your identity, age, and address.

In case of dispute

Before you file a dispute, it’s strongly advised to check the casino terms and conditions first, and as a next step, get in touch with the customer service. In case your issues can’t be resolved, you can contact the eCogra, an independent online regulator of gambling sites, or contact the authority the casino is licensed with: the Kahnawake Gaming Commission. The license number of the casino is: 0081, issued on 03.08.2016.

Problems understanding?

The terms and conditions may be hard to understand at first. If you have problems with it, or you have a specific question, feel free to call us via phone or write an email. Details are to be found on our Contact page.

Bonus offers conditions

You can’t claim bonuses on more than one account on one of the Fortune Lounge. Additional accounts will be deleted without notice. Most promotions and bonuses are only valid on one casino gaming account, and you cannot transfer them to another account, whether it’s yours or some else’s. A few bonuses may be available separately across all casinos of the Fortune Lounge group, such as the weekly deposit match bonus. For further information about such promotions, please, contact our customer service.

Withdrawal terms and conditions

When withdrawing your winnings, we might ask you the following documents:

  • drivers’ license or other official photographic identification document, issued by the government (front and back)
  • One of your utility bills scanned or photographed. It can’t be older than 3 (three) months, e.g. gas, water, landline phone, electricity.
  • Front and back of the credit or debit card you used to make a deposit.

These documents may be requested by the Player Security Department to comply with the laws and regulation regarding money laundering, and to comply with the regulations set by the governing authorities.

Depositing

You can make a deposit using your credit or debit card. However, there is a number of other payment solutions which you can find on the deposit page in your casino account.

Bonus terms and conditions – wagering requirements explanation

In order to withdraw the winnings made with bonus credits awarded to you during a promotion or by using a bonus code, you have to meet the play through requirements. Every online casino has such restrictions, but all of them offer the option to decline the bonuses, so you don’t have to meet the wagering requirements in order to withdraw your winnings.

Bonus terms and conditions – wagering requirements rate

We have the usual “40 times the bonus” requirement. This means: if you get $10 as a bonus, you have to wager $400 to be able to withdraw it. Different games count towards this requirement at a different rate, make sure to check the promotion terms on the dedicated page.

Bonus terms and conditions – withdrawing without meeting requirements

If you would like to withdraw your own money, and your winnings made from that, you can do it too. However, you have to contact the support for it. In case you withdraw without meeting the play through requirements, you forfeit all the winnings made with bonus credits, such as the bonus credits themselves too.

Legal age

The player is responsible for making sure that he is at the legal age to gamble. As a player, you have to find out whether it’s legal for you to play casino games on the site or not. The legal age changes from country to country, and there might be local laws in order. Also, it’s your responsibility to check if online gambling, especially on this site is legal in the country, jurisdiction you are residing at. The casino has the right to ask documents from you to prove your identity, age, and address.

In case of dispute

Before you file a dispute, it’s strongly advised to check the casino terms and conditions first, and as a next step, get in touch with the customer service. In case your issues can’t be resolved, you can contact the eCogra, an independent online regulator of gambling sites, or contact the authority the casino is licensed with: the Kahnawake Gaming Commission. The license number of the casino is: 0081, issued on 03.08.2016.

Problems understanding?

The terms and conditions may be hard to understand at first. If you have problems with it, or you have a specific question, feel free to call us via phone or write an email. Details are to be found on our Contact page.

Bonus offers conditions

You can’t claim bonuses on more than one account on one of the Fortune Lounge. Additional accounts will be deleted without notice. Most promotions and bonuses are only valid on one casino gaming account, and you cannot transfer them to another account, whether it’s yours or some else’s. A few bonuses may be available separately across all casinos of the Fortune Lounge group, such as the weekly deposit match bonus. For further information about such promotions, please, contact our customer service.

Withdrawal terms and conditions

When withdrawing your winnings, we might ask you the following documents:

  • drivers’ license or other official photographic identification document, issued by the government (front and back)
  • One of your utility bills scanned or photographed. It can’t be older than 3 (three) months, e.g. gas, water, landline phone, electricity.
  • Front and back of the credit or debit card you used to make a deposit.

These documents may be requested by the Player Security Department to comply with the laws and regulation regarding money laundering, and to comply with the regulations set by the governing authorities.

Depositing

You can make a deposit using your credit or debit card. However, there is a number of other payment solutions which you can find on the deposit page in your casino account.

Bonus terms and conditions – wagering requirements explanation

In order to withdraw the winnings made with bonus credits awarded to you during a promotion or by using a bonus code, you have to meet the play through requirements. Every online casino has such restrictions, but all of them offer the option to decline the bonuses, so you don’t have to meet the wagering requirements in order to withdraw your winnings.

Bonus terms and conditions – wagering requirements rate

We have the usual “40 times the bonus” requirement. This means: if you get $10 as a bonus, you have to wager $400 to be able to withdraw it. Different games count towards this requirement at a different rate, make sure to check the promotion terms on the dedicated page.

Bonus terms and conditions – withdrawing without meeting requirements

If you would like to withdraw your own money, and your winnings made from that, you can do it too. However, you have to contact the support for it. In case you withdraw without meeting the play through requirements, you forfeit all the winnings made with bonus credits, such as the bonus credits themselves too.

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