Contact us and the online casinos

When a player joins an online casino for the first time, he or she might have a lot of questions. Most top casinos have thorough FAQ sections, where such players can find answers to most queries. However, you might have some special questions, or you just prefer to have the answer directly from someone who works at the casinos. This short guide will show you how you can get in touch with the online casinos you are playing at.

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The most basic types of contact

There are two ways you can always use to get in touch with an online casino: by writing them an email or calling them on the phone. Depending on the urgency of the issue you are addressing, you can choose from these two basic contact methods. We recommend the email to those who are not in Canada or don’t have access to a landline phone.

  • Email – advantages and disadvantages: if you choose to write an email to the online casino in question, you will have to wait 1-2 business days for an answer. Email is easy to write because you can send it directly from your email account, or you can submit a ticket in the casino lobby. Though it’s not the fastest way to get your issues resolved, there is one big advantage: you have a copy of the emails exchanged, which – if needed – you can show for higher authorities if you have to.
  • Phone – advantages and disadvantages: phone contact is the fastest way to get your answers. If you call from a landline phone and the casino has a country-specific number for Canada, you can even call them for free. Contact made from a mobile phone usually costs the regular per minute price of inland calls. Though the email is easier to track and keep, you can always ask the operator to provide you with the call’s identifying number. Otherwise, you may need to run another round and request it from the support in mail.

Modern contact formats

One of the most used voiceover applications, Skype is commonly used to provide a different contact option for the players and visitors. You can find the contact address or the casinos Skype number in the contact section of the lobby. If you have Skype extension in the browser, you can initiate the call by just click on the contact button. Most of the time you can also get in touch using on-site chat, but the operators may be busy, so your answer may have to wait.

Another popular method is the WhatsApp, which is another voiceover option. It’s quite easy to use, so you can use that if you have it installed. For phone calls, Skype, WhatsApp, and other voice contact formats, you can find operators speaking English and French, which makes these even better.

Generally, you can find everything you might like to use on these casino sites, and if you are a player who prefers asking before acting (which is a good habit), you will find the answer you seek fast and easily.

Contact Us

Though we are not an authority, we might be able to help you with your questions. We have a FAQ section where you can find the most common questions the players tend to ask, with through answer provided by us. On our Contact page, you can find every way you can use to reach us, including email and chat. Email is a bit better because of the tracking option, and we can give you full answers.

Contact the authorities

Since the casinos are strictly regulated institutes, you can get in touch with the governing bodies, both governmental offices and independent authorities. Every casino has a place where they mention the bodies they have to answer, so if you think that your case has overgrown the player-casino relation you can turn to these authorities. Naturally, with almost every official stuff squeezing out answers or actions from them might take some time. Email, letters and phone calls are the usual ways used to get in touch with these, so pick whichever works for you.

Seeking out help

Gambling can easily turn into an addiction. The casinos know that and the government knows that. That’s why it’s required for every casino to provide the players proper contact information for addiction prevention and control centers. There are groups you can contact for help, and if you get the feeling that your gambling behaviour changed for the worse, you should start getting them on the line as soon as possible. The casinos always have a page for this, and they list every possible option.

Canadians can contact the Centre for Addiction and Mental Health. The contact info can be found on the www.problemgambling.ca . They have a phone number you can call for free, and they are available every day, 0-24.

Bottom line

Since you are using your hard-earned money to play at the online casino, proper formats of contact have to be provided. You should always check the contact page of the casino you choose to play at to make sure that you can address your queries in comfortable and fast ways. And how many times you will need to use those contact options? Well, that depends on you. We found that a regular player, who used real information for registering, and who can identify himself when asked to, never runs into problems at the casinos. However, if you are doing something shady that may be considered as cheating, you should keep in mind that the casinos have the right to close your account and forfeit any winnings made from the cheat-looking activities. In such case, there is actually no point in contacting the casino or the authorities. We usually test the customer service of the casinos, and so far, we usually get our answers fast, and when we called, the operator was always friendly and helpful. You shouldn’t worry about this, and if you need, feel free to contact them!

The most basic types of contact

There are two ways you can always use to get in touch with an online casino: by writing them an email or calling them on the phone. Depending on the urgency of the issue you are addressing, you can choose from these two basic contact methods. We recommend the email to those who are not in Canada or don’t have access to a landline phone.

  • Email – advantages and disadvantages: if you choose to write an email to the online casino in question, you will have to wait 1-2 business days for an answer. Email is easy to write because you can send it directly from your email account, or you can submit a ticket in the casino lobby. Though it’s not the fastest way to get your issues resolved, there is one big advantage: you have a copy of the emails exchanged, which – if needed – you can show for higher authorities if you have to.
  • Phone – advantages and disadvantages: phone contact is the fastest way to get your answers. If you call from a landline phone and the casino has a country-specific number for Canada, you can even call them for free. Contact made from a mobile phone usually costs the regular per minute price of inland calls. Though the email is easier to track and keep, you can always ask the operator to provide you with the call’s identifying number. Otherwise, you may need to run another round and request it from the support in mail.
Modern contact formats

One of the most used voiceover applications, Skype is commonly used to provide a different contact option for the players and visitors. You can find the contact address or the casinos Skype number in the contact section of the lobby. If you have Skype extension in the browser, you can initiate the call by just click on the contact button. Most of the time you can also get in touch using on-site chat, but the operators may be busy, so your answer may have to wait.

Another popular method is the WhatsApp, which is another voiceover option. It’s quite easy to use, so you can use that if you have it installed. For phone calls, Skype, WhatsApp, and other voice contact formats, you can find operators speaking English and French, which makes these even better.

Generally, you can find everything you might like to use on these casino sites, and if you are a player who prefers asking before acting (which is a good habit), you will find the answer you seek fast and easily.

Contact Us

Though we are not an authority, we might be able to help you with your questions. We have a FAQ section where you can find the most common questions the players tend to ask, with through answer provided by us. On our Contact page, you can find every way you can use to reach us, including email and chat. Email is a bit better because of the tracking option, and we can give you full answers.

Contact the authorities

Since the casinos are strictly regulated institutes, you can get in touch with the governing bodies, both governmental offices and independent authorities. Every casino has a place where they mention the bodies they have to answer, so if you think that your case has overgrown the player-casino relation you can turn to these authorities. Naturally, with almost every official stuff squeezing out answers or actions from them might take some time. Email, letters and phone calls are the usual ways used to get in touch with these, so pick whichever works for you.

Seeking out help

Gambling can easily turn into an addiction. The casinos know that and the government knows that. That’s why it’s required for every casino to provide the players proper contact information for addiction prevention and control centers. There are groups you can contact for help, and if you get the feeling that your gambling behaviour changed for the worse, you should start getting them on the line as soon as possible. The casinos always have a page for this, and they list every possible option.

Canadians can contact the Centre for Addiction and Mental Health. The contact info can be found on the www.problemgambling.ca . They have a phone number you can call for free, and they are available every day, 0-24.

Bottom line

Since you are using your hard-earned money to play at the online casino, proper formats of contact have to be provided. You should always check the contact page of the casino you choose to play at to make sure that you can address your queries in comfortable and fast ways. And how many times you will need to use those contact options? Well, that depends on you. We found that a regular player, who used real information for registering, and who can identify himself when asked to, never runs into problems at the casinos. However, if you are doing something shady that may be considered as cheating, you should keep in mind that the casinos have the right to close your account and forfeit any winnings made from the cheat-looking activities. In such case, there is actually no point in contacting the casino or the authorities. We usually test the customer service of the casinos, and so far, we usually get our answers fast, and when we called, the operator was always friendly and helpful. You shouldn’t worry about this, and if you need, feel free to contact them!